Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at david@fromthedavecave.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at david@fromthedavecave.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Here's an EU Right of Withdrawal section you can add to your refund policy. Paste this in after the template content, or replace the returns section if it overlaps:
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins from the day you, or a third party you have nominated, receive the last item of your order. This window extends over weekends and public holidays.
How to exercise your right of withdrawal
To initiate a return or cancellation, log in to your account and go to your Orders page. From there you can submit a return request (for fulfilled orders) or a cancellation request (for unfulfilled orders). You may also contact us directly at david@fromthedavecave.com.
Upon receiving your withdrawal request, we will send you a confirmation without delay.
Return shipping
You are responsible for the cost of return shipping. Items must be returned in their original condition.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days using the same payment method you used for the original purchase.
Exceptions
The right of withdrawal does not apply to digital products (such as STL files) that have been downloaded or accessed after purchase, or to custom/commissioned items made to your specifications.